Preferred Customer Program empowers the dealership with a host of methods, which will increase customer
retention in both sales and service. The secret is to provide service beyond the
customers expectations. The program allows a dealership to:
- Monitor service retention trends.
- Redeem personalized customer vouchers.
- Enhance follow up with customers.
- Employ direct communication with customer via powerful email module.
- Personalize email correspondence rather than "Dear Customer" like typical programs.
- View detailed operation reports.
The dealership can view its account summary on the web. Each dealership will have a secure login that will give them the ability to view and analyze production and profitability. Calendar controls within the web page allow dealership personnel to extract specific performance criteria based on the following time intervals:
- Daily
- Weekly
- Monthly
- Quarterly
- Yearly
The contract summary report will include all of the following information:
- Number of contracts sold.
- Number of contracts cancelled
- Vouchers Paid (redeemed)
- Vouchers Pending
- Other Reports
- Individual Customer detailed summary
- Matured Contracts
- Cancelled Contracts
All reports can be exported to a excel spreadsheet or comma delimited format for storage or further utilization by the dealership
Dealerships can have their own plans for their Preferred Customer Program. You have the ability to develop your own custom plans including conforming to factory specific requirements.
PCP is flexible and powerful enough for the dealership to offer a variety of programs to meet customer specific driving habits. For example:
- Various terms
- Mileage specific
- Elapsed time
- Mileage intervals
